You tap the icon, the game opens, and there is only a black screen. Sometimes with sound in the background, sometimes in complete silence.
That difference — sound or no sound — is the biggest clue there is, and it separates completely different causes.
Black screen WITH sound
If you hear menu music or effects but see nothing, the game is running. What failed was only drawing the image.
That points at the graphics side:
On a phone
- Incompatible graphics setting — the game tried a mode the device does not support
- Another app overlaying — night light filters, screen recorders, bubble apps. Worth disabling all of that and testing
On emulator
- Wrong rendering mode. Emulators offer more than one, and switching between them fixes the overwhelming majority of black screen cases
- Graphics driver outdated or freshly updated and broken
That first emulator item is the most likely of all. If you are on PC and the screen is black with sound, find the rendering option in your emulator settings and try the other choice. It is the fastest fix there is for this symptom.
Black screen WITHOUT sound
Here the game never really loaded. Different family of causes:
- Corrupted file, usually from an interrupted update
- Not enough memory — the system could not load the game
- Storage at its limit
What fixes it, in order: free space, properly close everything open (minimising does not count), and restart the device. If it persists, reinstall — linking your account first so you do not lose progress.
Black screen when joining a match
Different case: the menu works, you join a match, and then it goes black.
Exclusive tips
Want more guides like this?
Leave your email and we'll let you know when a new optimization guide drops. No spam, unsubscribe anytime.
Only optimization guides worth your time. Unsubscribe anytime.
Two paths to a faster PC
Forget endless tutorials. Find out in 1 minute what your setup needs — or let our technicians do everything for you, live.
Find my ideal plan
Answer a few questions and UPGUIDE estimates your FPS gain in your main game.
Run free analysisDone by techniciansLet UPBOOST handle it
Full remote optimization, live on Discord, in a 1 to 3 hour session. 15-day guarantee.
View plans & pricing+12,000 PCs optimized
Still comparing? See UPBOOST vs. DIY vs. free boosters
That points at memory overflowing while loading the map, which is when the game asks for the most resources at once.
What helps: lower graphics quality before joining, close other apps and free storage.
Black screen only after a while
If the game runs normally and the screen goes dark mid-match, the suspect shifts to temperature.
A device at its thermal limit sometimes shuts down video output before closing the whole app. The sign: the device is hot and it always happens after a similar amount of play.
The order that saves time
- Is there sound? That question alone cuts half the possibilities
- With sound, on emulator → switch the rendering mode. Fixes most cases
- With sound, on phone → disable overlays and screen filters
- No sound → free space, close everything, restart
- Only when joining a match → lower graphics and close apps
- Only after a while → temperature
- Reinstall — last resort, with your account linked first
The mistake that wastes time
Reinstalling first.
It is the most common advice and it only solves the corrupted file case — one among several. In the others you burn the entire download and end up where you started.
The sound question takes two seconds and tells you more than the reinstall.
Frequently asked questions
If you hear sound, the game is running and only the image drawing failed. On emulator, the most likely cause is the rendering mode — switching to the other option in settings fixes the overwhelming majority of cases. On a phone, suspect overlays: night light filters, screen recorders, bubble apps.